Refund Policy

At Calumma UI, we prioritize customer satisfaction and aim to provide high-quality, mobile-first Bricks templates. Our refund policy is designed to be fair and transparent, applying for 60 days from the date of purchase:

  1. If there is any issue with a template that we cannot repair (this does not include any third-party issues that are out of our control).
  2. Refunds are issued only after all conditions are met and our team has exhausted all efforts to resolve the issue to the customer’s satisfaction.
  3. Refunds for automatic or unintentional subscription renewals will be authorized, provided the request is made within 14 days of the renewal date. No refunds will be granted after the 14-day period. It is the customer’s responsibility to be aware of the renewal date. 
  4. The refund policy is void if multiple users are detected and could result in account termination.
  5. Outside of what is stated here, we reserve the right to reject all other refund requests.
  6. All refunds issued will result in the termination of access to the product(s) for which the refund is processed.

The policy

The nature of digital products like Calumma UI templates presents a number of unique challenges. Once imported/downloaded, they can be copied/shared/saved, making it difficult to ensure return or non-use. This policy is crafted to protect both our customers and our intellectual property while ensuring fairness and accountability.

Need assistance?

Encountering issues with our templates? We’re here to help! Our dedicated team will work closely with you to resolve any problems, ensuring your experience with our products is positive and successful.

Before we process any refunds, we require the following information from you:

  1. Screenshot/screencast explaining the issue.
  2. Name template(s) that are not working.
  3. Admin access to your project.
  4. Adequate time to be able to resolve the issue.

Please open a support ticket with Calumma UI Support.

Our commitment

We strive to exceed your expectations in every aspect of our service. Our team is dedicated to providing effective solutions and ensuring that you have the best experience with our templates.

Further information

If you want more information on our packages or pricing, please refer to our FAQs.